About Us

EastWest

Healthcare

Eastwest Healthcare is currently one of the leading healthcare benefits companies dedicated to improving the lives of Filipinos. For almost 20 years, EASTWEST HEALTHCARE remained committed to removing barriers to access healthcare for all to drive better health outcomes. We do this by linking our nationwide network of providers and developing strategic partnerships that enable us to address the diverse health needs of our growing clientele.

With our wealth of experience in both local and international healthcare management and a network of committed and empowered caregivers servicing more than 130,000 cardholders nationwide, we are able to harness practical solutions, produce better healthcare results and secure a healthy horizon for Filipinos, one patient at a time. 

Providing our clients with the principle of “Freedom to Choose” in their own medical care is what our services and products are anchored on. That is why Eastwest Healthcare is the only HMO that allows our members access to their preferred network of hospitals and doctors as standard to all our product offerings at no additional cost. This unique feature brings rise to our “Flexi-health Protect” Programs; the most convenient and flexible program being enjoyed by our customers nationwide.

OUR MISSION INSPIRES US

We help Filipinos lead healthier lives by delivering excellent products and services that advocate total wellbeing, improving access to quality care, freedom in healthcare choices, and providing peace of mind for healthier tomorrows.

THE VISION TO LEAD

To be the preferred healthcare program administrator of companies by harnessing value-added services in expanding partnerships, transforming healthcare choices, cost-containment, and utilization management programs.

We have a great history to start our company.

Eastwest Healthcare’s inspiring story started in a 20 square foot humble office space in our current operations hub, Makati Executive Center. The company was built with four men’s expertise in healthcare management as pillars, fueled by a common passion for improving the lives of others through better healthcare. Today, we are privileged to live the same passion every day as we connect with our partners and communities to provide Filipinos better access to care. 

The company started as One Pacific Prime Solutions; a brokerage firm of 3 employees presenting informed choices to clients using different HMO providers in 2002. In just 3 years, the Insurance Commission ranked the said company as the country’s 3rd largest brokerage firm (in terms of the number of lives) offering healthcare benefits to its clients. This incredible feat surpassed renowned players in the industry who had been in the business for decades. 

Challenged by finding solutions posed by restrictive healthcare plans and servicing issues by HMO provider companies, the group started building its own network of medical facilities, caregivers and dentists nationwide. In 2006, Eastwest Healthcare was born. Our former Chairman; Jaime Porciuncula along with his partners, Tano Diaz and Jay Irabon continued the passion for which the company was built on. The name and logo symbolize the energy, integrity, dynamic experience, and vision for the growth of its pioneers. The organization continues to grow as we engineer and introduce new and most flexible products in the market. 

In 2015, Eastwest was among a handful of players granted licenses to offer healthcare programs by the Insurance Commission having complied with all of its stringent requirements. In 2021 we are the first in the industry to conform with the Commissions’ three-point financial stability test; risk-based capitalization, net worth, and liquidity requirements. 

Our portfolio continues to grow in our niche market as our more than 200 workforce nationwide serves more than 130,000 members and 600+ corporate clients, mostly from the manufacturing, manpower, and seafarers’ industry. Eastwest boasts of being one of the most accepted HMO cards preferred by our more than 1,700 medical and dental facilities and 30,000 partner specialists and caregivers nationwide. 

The year 2020 marks a new era in the organization’s history as we rise from the pandemic with renewed energy and fresh ideas. The immense undertaking was to showcase our years of expertise in managing people, finances, and healthcare systems. Advanced medical and accounting software, hardware, and communication systems were paired with the company’s renewed brand and spirit. The brand name was updated using softer fonts and warmer hues, true to the company’s nurturing and community spirit. Brandmark was refreshed to serve as a beacon of hope, strength, and life. Every day we live by the ethos of our leaders and dare to look at our bright future and infinite possibilities.

Grounded in our values

Our business to change lives of Filipinos while providing the best care and product quality is rooted in building a culture of integrity, competence, fostering relationships and passion for service. Our core values reflect our everyday actions as we engage our colleagues, customers, partners and communities in shaping the future of care. 

People First.

Professional growth of everyone in the Team is the catalyst for growth of Eastwest Healthcare. We support development of skills by fostering affinity, a supportive coaching environment and on and off-site training.

A community Changing Lives.

We are a community driven by shared goals biased towards action and collaboration. We act to build purposeful relationships with Human Resource practitioners, employers, government bodies, healthcare professionals, hospitals and other medical institutions to bring about change in the lives we serve.

Act With Integrity.

We live by the values of unquestionable integrity and highest level of business ethics. We believe that building trust builds a better company that is why we all strive to do the right thing always and act truthfully and honorably.

Deliver Amazing Client Experiences.

We take our mission a privilege so we seize every opportunity to listen with empathy and respond quickly with insight and compassion. We continue to challenge ourselves for even better client experiences in all key performance areas to transform healthcare.

Think Outside The Box.

We work to challenge and inspire each other to push boundaries and think beyond the box. We learn from experiences and use those insights to optimize our products, grow our people and be advocates of better care.

Executives and Management Team

Our Leadership Team believes that health improvement is the only sustainable solution to ensure the well-being and security of customers that Eastwest Healthcare serves. That is why we at all times apply strong financial controls, rigorous reviews and regular internal audits to produce best practices in all our engagements and undertakings.

Rustie C. Porciuncula

Chairman

Orbivitano R. Diaz

President & CEO

Jason C. Porciuncula

Executive Vice President

Irish Tom T. Tolentino

Chief Finance Officer

Dra. Maria Annabelle C. Sanchez

Medical Director

Dr. Rod Ken V. Lascano

Deputy Medical Director

Ginalyn V. Luro

Vice President

Internal Audit and Compliance Group

Milani N. Gumapac

Vice President

Underwriting and Actuary

“Securing a Healthy Horizon”

What we offer is peace of mind. In a world plagued with medical uncertainties, Eastwest Healthcare can guarantee that you won’t go through it alone. Your charge toward a healthy life will be aided by our assurance that you can get the best healthcare today to make sure that you continue to have healthy tomorrows. By offering a wide range of medical services in any hospital and with any doctor, we grant you the power to decide which medical treatment is best for you. Whatever you need and wherever you are, we got you covered. From consultations to life-saving procedures, we guarantee accessible and extensive healthcare to bring out a healthier you.

PEOPLE AND CULTURE

Eastwest Healthcare’s nationwide community of medical care givers, plan managers, data analysts, sales and customer service and provider partners are aligned around unified goals that inspire our behaviors in creating solutions centered around improving systems and drive efficiencies in making the health system work better for everyone.

We communicate that human capital are our most valuable asset that champion our brand. An empowered culture allows for harnessing new and fresh ideas and different skillsets with the organization’s unmatched experience in the field of healthcare to challenge the status quo and fuel our shared mission forward.

WHY CLIENTS CHOOSE US

Healthcare is our EXPERTISE

EASTWEST HEALTHCARE was established to provide efficient programs that shall be the prudent choice in terms of coverage and service quality at the most reasonable cost. Our expertise and synergy with leaders in the medical industry will provide our clients with value-added services in medical program administration, medical staff training, preventive and promotive health programs, claims administration, cost-containment and utilization management programs.

Since 2002.
Professionally managing healthcare programs since 2002. We are the only HMO whose expertise includes decades of employee benefits design and healthcare management from both local and international HMOs and health plan brokerage firms.

We offer solutions that work.
Our wealth of experience led us to offer solutions that work, create and innovate products and pioneer the most flexible and most comprehensive healthcare program in the market today.

Best in business.
We value our clients and understand the significance of our work and its impact on people’s lives. We continue to hire the best in the business, train and harness the potentials of our Teams to provide high velocity and high impact solutions in managing the diverse health needs of companies and their communities so their businesses and people may thrive.

Healthcare is our EXPERTISE

EASTWEST HEALTHCARE was established to provide efficient programs that shall be the prudent choice in terms of coverage and service quality at the most reasonable cost. Our expertise and synergy with leaders in the medical industry will provide our clients with value-added services in medical program administration, medical staff training, preventive and promotive health programs, claims administration, cost-containment and utilization management programs.

Since 2002

Professionally managing healthcare programs since 2002. We are the only HMO whose expertise includes decades of employee benefits design and healthcare management from both local and international HMOs and health plan brokerage firms.

We offer solutions that work

Our wealth of experience led us to offer solutions that work, create and innovate products and pioneer the most flexible and most comprehensive healthcare program in the market today.

Best in business

We value our clients and understand the significance of our work and its impact on people’s lives. We continue to hire the best in the business, train and harness the potentials of our Teams to provide high velocity and high impact solutions in managing the diverse health needs of companies and their communities so their businesses and people may thrive.

“Securing a Healthy Horizon”

"Securing"

What we offer is peace of mind. In a world plagued with medical uncertainties, Eastwest Healthcare can guarantee that you won’t go through it alone. Your charge toward a healthy life will be aided by our assurance that you can get the best healthcare today to make sure that you continue to have healthy tomorrows.

"Healthy"

We desire each client all they could possibly need by giving them more healthcare options so that they can go through all the necessary tests, checkups, and procedures. We offer everyone the chance to get to know their own bodies more through accessible healthcare so that they can make better decisions for the betterment of their health.

"Horizon"

How far will others go to guarantee a healthier you? We assure you that we go further. We go as far as the East is from the West to give you the best healthcare you need, anywhere you are. "Horizon" speaks of the farthest point the eye can see. This word allows our client to be assured that even there, we can offer the same healthcare promise. The word:"horizon" also means range of perception or experience. Anything you could possibly need, we got you covered. From checkups to procedures we promise accessible healthcare to bring out a healthier you. And lastly, the word horizon means something that can be attained. Finally, the best healthcare options are within your reach. We give you the power to take your best shot at a healthier life.

You can COUNT ON US

Our STABILITY is shown in our numbers, our commitment to grow and expand our business and the strength of our RELATIONSHIP that we have built and continue to build with our clients and medical partners.

130,000+ card holders/members

A steady stream of clientele is a testament to our stability. Our perpetual growth through the years assures our valued members of uninterrupted delivery of services every time.

600+ corporate clients

Continuously raising the bar as we service a steady portfolio of more than 850 multinational and local conglomerates.

1B Gross premiums written

An assurance of our liquidity with funds being well managed by the biggest banks in the country today.

96% renewal persistency (2019 figures)

Eastwest Healthcare is proud of having the highest persistency of 96%. Not only does this show stability but moreover demonstrates our competence to serve the diverse needs of our growing clientele.

Insurance Commission and SEC compliant

Our stakeholders are assured as we continue to conform to all the rigid requirements of credible government regulatory agencies.

Our clients are diverse spanning across all regions in the Philippines, from start-ups to big conglomerates, mostly experts in their field of business. Our list is heavy in manufacturing, manpower and the seafarers’ industry, majority of whom have been with us since start of our operations in 2002.

PEACE OF MIND

We at Eastwest, maintain a solid relationship with all our medical partners making us one of the most widely accepted HMO Card in the Philippines today. This provides our clients and communities “peace of mind” knowing that quality care can be accessed wherever and whenever they need it. 

Our Nationwide Connections

1,100+

Accredited Medical and Clinic Facilities Nationwide

30,000+

Partner Doctors and Specialist

600+

Accredited Dental Clinics Nationwide

24 / 7

Reliable Customer Care Hotlines

Best-in-class Plan Management Team (After-sales)

Honed to provide fast and practical solutions to challenging tasks, our Teams are composed of home-grown and talented people who have been in the company for years providing efficient care and better experience for customers and health care providers alike.

SIMPLE not complicated

“Putting together people with PASSION for what we do and having the RIGHT BUSINESS SYSTEMS are key here at EastWest Healthcare.

Healthcare is our EXPERTISE

EASTWEST HEALTHCARE was established to provide efficient programs that shall be the prudent choice in terms of coverage and service quality at the most reasonable cost. Our expertise and synergy with leaders in the medical industry will provide our clients with value-added services in medical program administration, medical staff training, preventive and promotive health programs, claims administration, cost-containment and utilization management programs.

Freedom of Choice

We are fully committed to empowering Filipinos to make personal health decisions by expanding access to care.

With Eastwest Healthcare’s exclusive and premium flagship product; Flexi-health Protect, our members get instant access to a highly extensive network without cash-out. This unique program also allows members to be seen by their preferred non-accredited doctors and medical facilities even during non-emergency cases and have it reimbursed. We make it easy to get caregiving you the “freedom to choose” how, when, and where you want it.

Eastwest Healthcare’s Flexi-health protection comes standard in all our programs at no additional premium cost. Thus, giving our members the distinct advantage of having the freedom to choose the best of the best doctors in the country when it comes to managing their illnesses, anytime, anywhere.

NO OTHER health card in the market right now offers this much CONVENIENCE & FLEXIBILITY!

No cash-out access at the accredited network

Ready access to preferred non-accredited medical facilities

At cost reimbursement for hospital bills

100% reimbursement on set professional fees

Comprehensive Coverage

With Eastwest Healthcare’s comprehensive benefits and unmatched flexibility…you get the most out of your healthcare!  

Together with our continued mission of removing barriers to accessing care is our healthcare plans that aim to transition health delivery into a fully accessible system for everyone while promoting positive whole-wellness.  

Our “Flexi-health Protect” program helps our clients achieve more savings and better health outcomes from their existing full spectrum of care plans while opening up their options to providers who can deliver quality and cost-effective care.

Consultations, Outpatient Diagnostic Examinations & Confinement Charges

  • Covered up to MBL thru accredited network availments
  • Reimbursable as charged for the hospital bill and up to plan limits for doctor’s fees

New Modalities and Complex Medical Procedures

  • The majority are covered up to MBL
  • More coverage compared to HMO market standards

Emergency Case Availments

  • Covered up to MBL thru accredited network availments
  • Reimbursable up to MBL for non-accredited availments
  • NO 30,000 INNER LIMIT
  • Covered up to MBL even for outside the Phillippines availments

Exclusions and Plan Inner Limits Coverage

  • Less or equal to HMO market standard’s inner limits
  • Less exclusions compared to HMO market standards

CERTIFICATION

We are dedicated to providing the best quality care to our clients. Our accreditation with Insurance Commission not only ensures that our products meet the highest standards for quality assurance and client satisfaction but also provides our clients with peace of mind knowing that their health insurance policy is protected under Philippine laws.

To obtain this certificate, Eastwest Healthcare was required to undergo a comprehensive review process by the Department of Finance team. We were also required to submit documents such as the Computation of Compliance to ensure that we are in compliance with all aspects of the law.

Affiliations / Regulatory Bodies